Last Updated: July 1, 2026

At Hat Trick NYC, we want you to be happy with your purchase. If something isn't right, we're here to help.

Return Eligibility

Returns are accepted within 14 days of delivery.

To qualify for a return, your item must:

• Be unworn and unused.
• Include all original tags.
• Be returned in its original condition.
• Be free from stains, odors, damage, or signs of wear.

We reserve the right to refuse returns that do not meet these requirements.

Starting a Return

To begin a return, click the "Start a Return" link on our website (Bottom of Page) or contact us at info@hattrick.nyc.

Once your request is approved, we'll provide a return shipping label and instructions for sending your item back.

Please do not mail items back without first requesting a return. Returns sent without prior authorization may be refused or returned to the sender.

Refunds

After we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you would like a different item or color, we recommend returning your original purchase (if eligible) and placing a new order, subject to product availability.

Because many of our products are released in limited quantities, exchanges cannot be guaranteed.

Final Sale Items

The following items are not eligible for return or refund:

• Items marked Final Sale.
• Limited-edition or promotional items designated as non-returnable.
• Gift cards.
• Items returned in worn, washed, damaged, or altered condition.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@hattrick.nyc.

Include your order number and photos of the issue so we can resolve it as quickly as possible.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Hat Trick NYC is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. We'll gladly assist where we can, but we cannot guarantee replacement or reimbursement.

Order Cancellations

Orders begin processing quickly and cannot be guaranteed to be canceled or modified after they are placed.

If you need assistance, contact us as soon as possible at info@hattrick.nyc, and we'll do our best to accommodate your request.

Preorders

Products offered as preorders will display an estimated shipping timeframe on the product page.

Estimated shipping dates are not guaranteed and may change due to manufacturing schedules, customs processing, or shipping delays outside our control.

If a preorder is significantly delayed, we'll keep customers informed with updates whenever possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Hat Trick NYC

Email: info@hattrick.nyc