Refund policy
Return Policy
We want you to be happy with your purchase. If something isn’t right, here’s how our return process works:
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, items must be:
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In the same condition as received — unworn or unused
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With tags and in original packaging
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Accompanied by a receipt or proof of purchase
To start a return:
67 34th Street,
Floor 2 Suite 07-02-BB
Brooklyn, NY 11232
We’ll provide a prepaid return shipping label, and the cost of return shipping plus a 10% restocking fee will be deducted from your refund.
Items sent back without first requesting a return will not be accepted.
Worn, damaged, or altered hats will not be accepted under any circumstances.
For return questions, contact: Bronson@hattrick.nyc
Damages & Issues
Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exchanges
The fastest way to exchange is to return your item and make a new purchase once your return is accepted.
European Union Customers (Coming Soon)
If your order was shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must still meet return eligibility requirements.
Refunds
We’ll notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at Bronson@hattrick.nyc.